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For any reason should you wish to return your item(s), you have 7 days upon receiving the item(s) to return your order. Please contact ULTEE’s Customer Service to initiate the return. Please ensure that the Return Slip is included in the parcel, and that the item(s) have not been used and are in their original packaging. The item(s) must be returned to our returns address within 30 days upon receiving the item(s): Once Quality Control has inspected the returned item(s), we will aim to process your return within 5 business days. You are responsible for all goods sent until they arrive at our warehouse, and agree to assume the costs associated with returning your purchased item(s) to us. Please ensure to package the goods well to prevent damage. We strongly recommend that you use a reliable courier service with parcel tracking services. Should you have any further enquiries, please feel free to contact Customer Service at email@example.com.